Eurodrive Motor Finance
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    • Home
    • FOR CUSTOMERS
      • Apply for finance
      • Get a quote
      • Who we are
      • Contact
    • Dealer Services
      • Overview
      • Dealer Stocking
      • Non-Prime Dealsaver
      • Our Technology
      • Products
      • Our vision and culture
    • DEALER PORTAL
    • Become a Partner
Eurodrive Motor Finance
  • Home
  • FOR CUSTOMERS
    • Apply for finance
    • Get a quote
    • Who we are
    • Contact
  • Dealer Services
    • Overview
    • Dealer Stocking
    • Non-Prime Dealsaver
    • Our Technology
    • Products
    • Our vision and culture
  • DEALER PORTAL
  • Become a Partner

Treating Customers Fairly

The 6 TCF ‘outcomes’

”Treating customers fairly (TCF) remains central to our expectations of firms’ conduct, that firms put the well-being of customers at the heart of how they run their businesses”

- FCA 2014


These are the core values and principles the FCA wants to instill within all firms that carry out regulated activities and they will continue to be used as important factors in guiding regulatory decisions and actions.


OUTCOME:


  1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  2. Products and services marketed and slid in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  4. Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  5. Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.


Eurodrive has committed significant resource in preparing the way for dealers to be able to comply with and manage these TCF requirements. If you would like help or guidance with any aspect of your application or on-going FCA compliance .

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European Vehicle Contracts Ltd 

European House 

9 Apex Business Village 

Newcastle upon Tyne 

NE23 7BF


Sales Office 

Unit 6

Hub 26

Lawrence House

Riverside Drive

Cleckheaton

BD19 4DH 


Copyright © 2021 Eurodrive Motor Finance - All Rights Reserved.

Company Number: 6532275

ICO Number: Z2537167
Registered Address: European House, 9 Apex Business Village, NE23 7BF 


Eurodrive Motor Finance is a registered trading name of European Vehicle Contracts Limited, authorised and regulated by the Financial Conduct Authority, FRN 649225. Eurodrive Motor Finance is acting as a licenced credit broker and not a lender. Eurodrive can introduce customers to a limited number of finance partners/lenders based on your credit rating. We will not charge you a fee for our services. Instead, we receive a commission from our finance partners/lenders for introducing your details to them. This is either a fixed fee or percentage of the loan amount and may vary by lender/partner. However, this will never impact the rate or acceptance you are provided. The exact amount of commission will be disclosed to you before you enter into any financial agreement. 

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