Initial Disclosure Document

This ‘Initial Disclosure Document’ is provided to help you decide whether our services are suitable for you, to let you know more about how we make our money, what to do if you have any concerns or complaints and how your information is used..

Who Are We?

Eurodrive Motor Finance is a trading style of European Vehicle Contracts Ltd, with a company registration number of 06532275. Our registered address is European House, 9 Apex Business Village, Newcastle upon Tyne, NE23 7BF.

We act as a broker, not a lender and are based in the NorthEast region of the UK. 

E: compliance@eurodrivefinance.co.uk

T: 0845 602 1901

P: Eurodrive Motor Finance, European House 9 Apex Business Village, Annitsford. Newcastle upon Tyne NE23 7BF

What can we do to help finance your purchase?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 649225. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. Please note ourselves and these providers will perform checks with Credit Reference and Fraud Prevention agencies.

We are only able to offer finance products from these providers who may offer us an commission to do so.

This commission is fixed and will never impact the rate you receive. Dealerships we work with may also receive a commission for introducing you to our services. We will not charge you any fee for our services. 

All Finance is subject to terms and circumstance.

Can we give you independent financial advice?

No, we are not independent financial advisers and are unable to give you independent financial advice. We will provide you with all the information in a clear, transparent manner to allow you to make an informed decision.

What can you do if you wish to complain about our services?

Eurodrive Motor Finance takes all complaints seriously. If you are unhappy with the service you have received, please contact us by telephone and we will endeavour to resolve the matter straight away. Alternatively, if you want to write to us, please send your complaint to: Complaints Department, Eurodrive Motor Finance, European House 9 Apex Business Village, Annitsford. Newcastle upon Tyne NE23 7BF

You have the right to refer any unresolved complaint to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, Isle of Dogs, London E14 9SR

Web: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk Telephone: 02079 641 000

Fax: 020 7964 1001

We are a member of the BVRLA and should you find the handling of your complaint within the 8 week time period or our final response to be dissatisfactory, you can refer your complaint to them. Please note, you must do this within 12 months of receiving your Financial Response from us. 

For further information on the BVRLA and how to refer your complaint, please use the below details 

Web: https://www.bvrla.co.uk/consumer-advice/making-a-complaint-adr.html (Please note they are only able to accept complaints via this method)

Your Affordability

It is extremely important that you look into finance options that are suitable for your current (and potential future) financial situation.  Our team will go over all your details to ensure we have the correct information to pass onto our lenders, who will then try to verify the information. However, please note that evidence of your income may be requested. 

If you are aware or suspect that your financial position will change in the future, you must inform us. 

Your credit rating could be adversely affected if you do not make payments when due.

How do we use your information?

In order to process your application, you will need to provide us with some of your personal information. We pride ourselves on handling your information in the most secure and professional way we can. Your data will not be processed without your explicit consent for us to do so, therefore if you do not wish for your application to be processed, we kindly ask that this is not submitted. 

As mentioned above, your information will be passed over to our finance providers in order to try to obtain you a finance acceptance. Whilst we have assessed the providers we work with; we have included their information within our privacy policy so you can fully research how they will use your information. 

For further detail on how your information is used by us and who it will be shared with, please view our privacy policy here.

Our ICO number is Z2537167.